Return Policy


The following refund and return policy applies to all products except those stating their own refund policy with the product description:   MWE Direct offers a 15 day return policy on selected products based on manufacturer return policies. Please note that different manufacturers are offer different return policies.

All returns must contain original packing materials, accessories and documentation that was provided with the product.

Damaged Product

If the product arrives damaged, it is best to refuse it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for MWE Direct to file a damage claim. If possible take photos – it will help to validate damage claims.

Save the product, original packing materials, accessories and documentation it arrived in or with; then notify MWE Direct immediately! If you do not notify MWE Direct of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage.

Insurance

MWE Direct recommends you insure your return shipment in case it is lost or damaged. It is also recommended to use a carrier that can provide you with proof of delivery for your protection.

Shipping Charges

Original shipping charges are not refunded on returned products. Customers are responsible for all shipping charges back to MWE Direct on returned products, and customers will pay the shipping charges on the replacement or exchange item(s) going back.

Defective Products

Products with defects can be returned directly to MWE Direct within 15 days from the invoice date, at MWE Direct discretion for credit, replacement, exchange or repair. Prior to returning them, please call 877-336-6825 to get your Return Merchandise Authorization (RMA) number.

Other Reasons For Return

PLEASE CALL 877-336-6825 BEFORE SHIPPING ANY RETURNS!

Products without defects can be returned directly within 15 days from the invoice date, at MWE Direct discretion for credit or exchange. Those products are subject to a 15 percent restocking fee. Please contact us at 877-336-6825 to get your Return Merchandise Authorization (RMA) number before shipping your product back to us.

In order to accept a returned product, it should have an assigned RMA number. We are not going to accept any returns without a RMA number.